REVOLUTION! Ryanair adds free 2nd cabin bag, lowers fees, removes captcha!

25.10.2013 at 16:33

Travel news

Today’s an amazing day for all low cost travellers.

Ryanair just announced “revolutionary” changes in their service. As we already informed you, the company realized they are pissing off a lot of people and they decided to change that with improved customer service.

It all started with customer feedback form, which could be used in last few weeks to send your opinion about Ryanair to the company.

After analyzing the almost only negative feedback, Ryanair came up with this list of great changes:

1.      The “Recaptcha” security code will be removed from the Ryanair.com website for individual bookings next week (on 1 Nov next).

2.      From 1 Nov, customers who book directly on the Ryanair.com website (i.e. not via travel agents or screenscrapers) will be given a 24 hour grace period from the time of their original booking, to correct any minor errors (i.e. spelling, names, routings) made in their original booking.

3.      From 1 Nov, Ryanair will operate “quiet flights”, prior to 8am in the mornings and after 9pm in the evenings. During these quiet flight periods no PA’s will be made on board other than required safety announcements. Ryanair will also dim the lights during these quiet flights so that any customers who wish to snooze, can comfortably do so.

4.      From 1 Dec, Ryanair will allow passengers to bring a 2nd small carry-on bag (small ladies handbag or small airport shopping bag) no bigger than 35 x 20 x 20 cms which will allow a bottle of wine or equivalent to be carried.

5.      From 1 Dec, Ryanair’s boarding card reissue fee will be cut from €70/£70 to €15/£15 for customers who have already checked in online. Customers who fail to check-in online will continue to pay a €70 airport check-in fee.

 6.      From 5 Jan, Ryanair’s standard airport bag fees will be cut from €60/£60 to €30/£30 at the bag drop desk, and from €60/£60 to €50/£50 at the boarding gate, bringing them into line with competitor airline standard airport bag fees.

These are all very positive and unexpected changes which have potential to make Ryanair much more popular company. It basically solves all major problems people used to complain about.

The most important change is without doubts lowering the fees for reissuing boarding card and paying for extra baggage. These fees were source of constant hate and complaints about Ryanair as they were issued almost on every flight and their unrational height was simply painful for many customers.

Allowing second small bag is also very welcomed change, which will allow passangers to carry their purses or small bags without need of stucking them inside their 1 allowed cabin luggage.

Recaptcha removal is also great news, it was very annoying element on Ryanair website, which had to be refilled with stupid phrases or unreadable numbers all the time. What we also personally welcome is the announcement of quiet flights – it was very annoying to listen to all marketing announcements during the flight, trying to sell you all kinds of useless stuff.

Let’s hope this is just beginning of positive changes on Ryanair flights and we will really see improved customer service.

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